15+
Successful Years
500
Successful Mobile & Web Products
4
Continents With Happy Clients
99
Customer Satisfaction
KNS Technologies is a fast growing IT consulting firm that offers top notch business services and solutions for Federal / Government, Private and Not for Profit sectors. Founded in 2009 and headquartered in Ashburn, Virginia, KNS is promoted by professionals with combined experience of 50 years.
We provide consultation for companies all sizes,including Startups and Fortune 500 corporations. Integrity, respect for people and a deep sense of Client orientation are the cornerstones of our business, which have contributed to success over the years.
IT admins, help desk technicians, and support staff members are constantly bombarded with service requests. Without efficient ticket management software to assist in the creation, routing, and tracking of support requests, among other functions, support specialists can struggle to efficiently resolve requests and may regularly face challenges while ensuring the business engine is running smoothly. To avoid this stress you need to get organized, and build a ticket queue management process that allows you to properly prioritize support tickets and speed up response and resolution times and enhance customer satisfaction.