• Spend more time with customers instead of filing lengthy visit reports
• View and approve expense, timecards, leave applications faster than the time it takes for your laptop to start.
• Capture expenses using your phone
• Enter time, apply for leave while you are seated in your car or waiting at the airport.
• Do more with your phone instead of carrying bulky and heavy laptops

IT admins, help desk technicians, and support staff members are constantly bombarded with service requests. Without efficient ticket management software to assist in the creation, routing, and tracking of support requests, among other functions, support specialists can struggle to efficiently resolve requests and may regularly face challenges while ensuring the business engine is running smoothly. To avoid this stress you need to get organized, and build a ticket queue management process that allows you to properly prioritize support tickets and speed up response and resolution times and enhance customer satisfaction.